Canary Digital Authorizations
Canary Digital Authorizations is a specialized payments and fintech solution designed for the hospitality industry, enabling hotels to digitize and automate the traditionally manual process of capturing credit card authorizations. By replacing paper forms with a seamless digital workflow, the tool helps front desk staff reduce errors, eliminate chargebacks, and enhance guest convenience.
Core Value Proposition
Hotels often rely on paper authorization forms for incidental holds, damage waivers, or group billing—a process prone to lost documents, illegible signatures, and fraud. Canary Digital Authorizations modernizes this by allowing guests to sign digital authorization forms on their own devices or at the kiosk, with all data securely stored and synced to the property management system (PMS).
Key Features
- Digital Signature Capture – Guests sign authorization forms electronically via email link, QR code, or on-site tablet, eliminating paper waste and storage issues.
- Automated Fraud Prevention – The system validates card details and flags suspicious activity, reducing chargebacks and unauthorized usage.
- Seamless PMS Integration – Bi-directional sync with leading property management systems ensures authorization data flows automatically into guest folios.
- Customizable Authorization Forms – Hotels can tailor templates for different scenarios (e.g., incidentals, no-smoking deposits, group bookings) without IT support.
- Audit Trail & Compliance – Every signature, timestamp, and card action is logged for PCI DSS compliance and dispute resolution.
- Guest Self-Service – Guests can complete authorizations pre-arrival via email or at check-in, speeding up front desk queues.
Target Audience
Canary Digital Authorizations is built for hotels of all sizes—from independent boutiques to large chains—that want to modernize their payment workflows, reduce administrative overhead, and provide a frictionless guest experience.
How It Works
- Staff initiates an authorization request via the Canary dashboard or PMS.
- Guest receives a secure link on their phone or completes the form at a kiosk.
- Guest reviews the terms, swipes/enters card details, and signs digitally.
- Authorized amount is held on the card, and the record is stored in the cloud with full audit trail.
- PMS automatically updates the guest folio, and funds are released at checkout if no charges apply.
By digitizing authorizations, hotels can reduce front desk workload by up to 60%, eliminate lost paper forms, and empower guests with a contactless, transparent process.
