Overview
Cloudbeds is an award-winning, masterfully unified hospitality management system (HMS) that acts as an intelligent growth engine for hotels, hospitality groups, and management companies across 150+ countries. By combining operations, distribution, guest experience, and revenue marketing into a single platform — enhanced by the proprietary Signals AI model — Cloudbeds enables hoteliers to run leaner, grow faster, and elevate their competitive edge.
Core Features
- Property Management System (PMS): A radically intuitive, flexible PMS designed to streamline front desk operations, reduce training time by 88%, and free staff to focus on guests.
- Revenue Intelligence: AI-powered revenue management that delivers an average 18% increase in RevPAR with forecasting accuracy up to 95% (90 days out).
- Guest Experience Tools: Digital check-in, AI chat, and automated communications — leading to 5x more positive reviews and a 70% reduction in manual guest messaging.
- Direct Booking Engine & Websites: Integrated booking engine and website builder that drive a 25% average increase in direct bookings.
- Channel Manager: Connect to 300+ OTAs, wholesalers, and regional channels with zero additional commissions.
- Payment Processing: PCI DSS Level 1 secure payments with 99.6% of customers reporting less than one chargeback per month.
- CRM & Marketing: Guest marketing CRM and digital marketing services that deliver 10x ROI on ad campaigns.
- Marketplace & Open API: 450+ integration partners and a fully open API to customize workflows, connect IoT devices, and build proprietary applications.
Who It Serves
Cloudbeds is trusted by independent hotels, multi-property groups, and management companies — from boutique inns to large portfolios. Its scalable design adapts to simple or complex operations, as evidenced by case studies showing properties can manage entire groups from one place, train new hires in under two weeks, and achieve occupancy rates above 87%.
Why It’s Different
Unlike legacy PMS platforms, Cloudbeds is built for future growth. The Signals AI model processes over 4 billion data points per hour to surface actionable insights, automate responses, and help hoteliers make faster, smarter decisions. With 24/7/365 live support, personalized onboarding, and a global community, Cloudbeds acts not just as software but as a partner in growth.
