Overview
HiJiffy is a Guest Communications Hub designed specifically for hotels, resorts, hostels, and glamping sites. It leverages conversational AI specialized in hospitality to automate common guest questions, instantly route important requests to staff, and centralize all communication channels into a single console. The platform helps hotels increase direct bookings, reduce front-desk workload, and enhance guest satisfaction from booking to post-stay.
Key Features
- AI Virtual Assistant: Resolves up to 85% of FAQs automatically across webchat, WhatsApp, Facebook Messenger, Instagram, Telegram, and more.
- Chat-Based Booking: An AI-driven booking assistant guides guests through the reservation process.
- Webchat Pop-Up Campaigns: Automated notifications on your website to boost conversion rates.
- Lead Generation: Collect guest contact details for personalized offers.
- Automated Campaigns: Send tailored messages for welcome, digital check-in, loyalty program promotion, upsell/cross-sell, satisfaction surveys, check-out, review collection, thank-you messages, and post-stay loyalty updates.
- Digital Check-In: Integrate with your PMS to offer pre-check-in forms and digital keys.
- Integrations: Over 80 integrations with popular PMS, CRM, and other hotel tech systems.
- Centralized Console: Manage all guest conversations from one dashboard.
Target Audience
Ideal for independent hotels, hotel groups, resorts, hostels, and glamping properties looking to streamline guest communications and boost direct revenue.
Results & Benefits
- Reduces incoming calls and front-desk workload.
- Increases booking conversion rates and average spend through upsells.
- Improves guest satisfaction scores with instant, accurate responses.
- Achieves high automation rates (e.g., 93% for AX Hotels) and open rates (e.g., 86% WhatsApp open rate).
