Core Value Proposition
Intelity is the #1 guest experience platform for hospitality, unifying mobile check-in, digital keys, service automation, in-room technology, and guest messaging with deep analytics. The platform empowers hotels to operate smarter while making guests feel unmistakably cared for, driving operational efficiency and revenue growth.
Key Features
- Mobile-First Guest Experience: Seamless mobile check-in and digital keys eliminate lobby lines and speed up arrivals. Integrates with PMS and smart locks.
- Unified Guest Communication: Centralized inbox for SMS, WhatsApp, and in-app messaging; automates confirmations, reminders, and responses with real-time interaction tracking.
- Service Delivery & Revenue Optimization: Manage requests, work orders, in-room dining, upsells, and F&B ordering across mobile and optional in-room devices.
- Operational Automation: Auto-route tasks to housekeeping, engineering, and guest engagement teams, reducing manual work and streamlining workflows.
- In-Room Digital Experience: Flexible options (mobile-only, tablets, or hybrid) without hardware lock-in; includes TV casting and smart room tablets.
Target Audience
Luxury hotels, resorts, and hospitality properties worldwide seeking to improve guest satisfaction, operational efficiency, and direct bookings.
Proven Results
- 30% average increase in in-room dining check size
- 80 FTE hours saved every month
- $150k average annual hard-cost savings by replacing in-room collateral
- 92% guest engagement on promotions
- 45% increase in mobile dining orders
- 4% average lift to direct bookings, reducing OTA fees
Intelity integrates seamlessly with PMS, POS, and IoT systems, and is trusted by top luxury hotels globally.
