Overview
Revinate is hospitality's leading direct booking platform, trusted by over 12,500 hotels worldwide. It leverages an AI-powered customer data platform to help hoteliers own the guest journey, reduce OTA reliance, and drive powerful results. With more than 1.1 billion Rich Guest Profiles™ and $24 billion in direct revenue generated, Revinate turns guest data into actionable insights at every stage of the stay.
Key Features
- Revinate Guests: Unified 360-degree view of guests to identify and retain your best customers.
- Revinate Marketing: Engage guests throughout their journey with personalized campaigns to maximize direct bookings.
- Revinate Chat: AI-powered 24/7 guest messaging to handle requests and free up staff.
- Guest Feedback: Manage, measure, and optimize reviews across ~45 sites to improve reputation.
- Reservation Sales & RezForce: Boost inbound call conversion and outbound call strategy; RezForce provides reservation agents when your team is offline.
Target Audience
Hotels of all sizes—from independent properties to large collections—looking to shift share away from OTAs, grow net operating income, and drive direct revenue before, during, and after every stay.
Results
- EOS Hospitality drove $35M in direct revenue using Revinate Marketing.
- Salamander Collection achieved $45M in lifetime direct revenue with 270% growth in outbound revenue.
Channels
Email (4.9B users by 2027), Voice (4x average stay value of online bookings), and Messaging (98% open rate) are optimized to maximize returns and first-party data collection.
