Overview
ReviewPro is a comprehensive reputation management and guest feedback platform designed specifically for the hospitality industry. It enables hotels, resorts, and other lodging properties to aggregate, analyze, and act on guest reviews from over 140 sources in 45 languages — including OTAs, Google, and proprietary surveys.
Core Value Proposition
ReviewPro transforms guest feedback into actionable insights that help hotels improve operations, enhance guest satisfaction, and drive revenue growth. The platform centralizes all feedback in a single dashboard, eliminating the need to manually monitor multiple channels.
Key Features
- Real-time Review Aggregation: Automatically collects reviews from more than 100+ sources (OTAs, Google, social media, etc.) in 45 languages.
- Advanced Sentiment Analysis: Filter feedback by source, language, location, or time period to instantly identify issues (e.g., weak coffee in Athens, broken AC in room 302).
- AI-Powered Response Automation: Respond to reviews with AI that analyzes sentiment, personalizes interactions, and ensures brand consistency.
- Global Review Index™ (GRI): Benchmark your hotel’s online reputation against industry standards and competitors.
- Guest Surveys: Send customizable surveys at any point of the guest journey — designed to maximize completion rates.
- Case Management & Task Prioritization: Automate escalations and streamline workflows to focus on what matters most.
- Competitor Benchmarking: Compare your performance against peers and identify areas for improvement.
- Reporting & Analytics: Generate detailed reports to track trends, measure ROI, and support data-driven decision-making.
Target Audience
ReviewPro serves the full spectrum of hospitality properties — from luxury resorts and multinational chains to 10-room boutiques and vacation rentals. It is trusted by over 60,000 hotels across 150+ countries.
How It Helps
- Improves Online Reputation: Proactively manage and respond to reviews, boosting your hotel’s rating and visibility.
- Increases Guest Satisfaction: Identify pain points in real-time and resolve issues before they escalate.
- Drives Revenue: A stronger reputation leads to higher booking conversion rates and repeat business.
- Streamlines Operations: Eliminate manual review monitoring, saving staff time and enabling focus on guest experience.
ReviewPro is part of the Shiji Group, a global leader in hospitality technology with over 5,000 employees serving 90,000+ hotels worldwide.
