TrustYou is the world’s leading hospitality AI platform, empowering over 100,000 hospitality businesses to streamline operations, increase direct bookings, and deliver exceptional guest experiences. The platform combines three core solutions:
- Customer Experience Platform (CXP): Centralize all guest reviews and surveys in one inbox. Use Response AI to auto-reply across the web, Sentiment AI to analyze feedback trends, and competitor benchmarking to outperform rivals. Includes multilingual surveys, dashboards, and marketing widgets.
- Customer Data Platform (CDP): Unify first-party data from PMS and CXP sources into a single source of truth with just three clicks. Leverage Audience AI to segment guests, sync with email marketing tools (Mailchimp, Twilio), and run targeted campaigns to drive repeat bookings.
- AI Agents: Deploy a Booking Agent that turns inquiries into direct reservations, a Guest Agent acting as a 24/7 digital concierge for pre-arrival communication and upsells, and a Staff Agent to improve operational efficiency.
TrustYou solves common hotel pain points: managing scattered reviews, lacking competitive benchmarks, fragmented guest data, low direct booking conversion, and staffing challenges. Trusted by Mandarin Oriental, Meininger Hotels, and Servigroup, it helps hotels increase response rates, double survey responses, and boost review volume by up to 90%.
